How do I install the App to Live Chat with my therapist?

Click on the link below for instructions on how to install the VSee Secure Video Chat App:

https://bcs-talk.com/online-counseling-quick-guide/

VSee is HIPAA-compliant video chat, so you can feel secure and confident that your sessions are private.

FREQUENTLY ASKED QUESTIONS

  1. How much does it cost?
    A flat-fee of $50 per 45 minute session. Includes secure text messaging with Counselor between sessions.
  2. Do you accept health care insurance?
    No, but you can contact your insurance company to see if you are eligible for Out-of-Network financial reimbursement, we are able to supply you with a receipt for the services.
    If you are located in NYS, your insurance maybe acceptable.
  3. When will my credit card be charged?
    Your credit card will be charged after your session ends.
  4. What is your cancelation policy?
    We request 24 hours cancellation notice. We value your time, and hope you will value your Counselors time by giving as much notice as possible. Please let us know asap if you need to reschedule.
  5. What happens if my Counselor doesn’t turn up for our session?
    If your Counselor is unable to attend your session, you will be contacted to reschedule at your convenience.
  6. How many text messages can I send to my Counselor?
    This will be at the discretion of your Counselor. This will be an arrangement between you both.
  7. How can bcs-talk improve my life?
    Counseling can help improve your quality of life. Whether you are struggling in a relationship, experiencing poor self-esteem, anxiety or depression, anything that interferes with your happiness, or achieving your goals. Also, having a therapy session from the comfort of your own space can make you feel safe and relaxed.
  8. How do you protect my privacy?
    We partner with VSee, a completely secure and HIPAA compliant platform.
    HIPAA is a federal law that protects the privacy of your personal health information. At the same time, it allows health care providers and certain related operations enough access to the information they need to do their jobs effectively. HIPAA includes several rules and provisions that set guidelines and requirements for the administration and enforcement of HIPAA.
    The relevant ones for the implementation of health information technology and the exchange of protected health information in an electronic environment are the Privacy Rule and the Security Rule, as well as the HITECH Act which further enforced the two in 2009. See more: https://vsee.com/hipaa
  9. Once I sign up for therapy, will I have the same therapist?
    Yes! The goal is to build a therapeutic alliance with your therapist. However, if you do not feel a positive connection with your Therapist, you can contact us, and change at any time.
  10. How do I cancel my account?
    Contact us via the web form. You can cancel your account at any time. If you have a scheduled appointment, we request 24 hour notice before you are scheduled to see your therapist.